Hotel Apartments Karachi
Refund & Cancellation Policy
We aim to provide a transparent booking process. This policy applies to direct reservations made through WhatsApp, telephone, website enquiries, and other direct communication channels. Our website does not collect payments; arrangements are made with Management.
1. Full Refund: At Least 72 Hours Before Check-in
Guests are entitled to a 100% refund of accommodation payments if a written cancellation request is received at least 72 hours before scheduled check-in.
Standard check-in is 2:00 PM Pakistan Standard Time (PKT). Example: For a check-in on 10 November at 2:00 PM, the written cancellation request must reach us no later than 7 November at 2:00 PM.
2. Cancellation Less Than 72 Hours Before Check-in
Late cancellations are not automatically refundable. However, a guest may receive a conditional refund if the cancelled accommodation is successfully rebooked.
If another guest makes a confirmed, paid replacement booking for the same apartment and cancelled date(s), the original guest is eligible for a refund for the rebooked night(s), subject to these conditions:
- The replacement booking must cover the same apartment and corresponding cancelled date(s).
- Replacement payment must have been received and retained by Management.
- If only some cancelled nights are rebooked, only those nights qualify.
- The refundable amount for each eligible night will not exceed the amount originally paid for that night or the amount received and retained for its replacement booking, whichever is lower.
- Where a discounted or bundled original price has no nightly breakdown, the accommodation amount is allocated equally across the nights for this calculation.
- No refund is due for cancelled nights not successfully rebooked, unless required by law.
- An enquiry, unpaid reservation, or unconfirmed replacement booking does not qualify.
We may offer the cancelled dates to other guests but cannot guarantee a replacement booking.
3. Last-Minute Reservations
A reservation made within 72 hours of scheduled check-in is subject to the late-cancellation rules from the time it is confirmed. There is no 72-hour free-cancellation window once fewer than 72 hours remain before check-in.
4. No-Shows
A guest who fails to arrive without cancelling is treated as a no-show. No-shows are not automatically refundable. Any qualifying replacement-booking refund is governed by Section 2.
5. Early Check-out
Unused nights after early departure are not automatically refundable. Management may offer those nights to other guests. Any eligible refund is limited to qualifying rebooked nights under Section 2.
6. Reservation Changes & Rescheduling
Changes and extensions are subject to availability and Management approval. A change request does not automatically cancel or replace a reservation or reset applicable cancellation limits. Any approved rescheduling terms must be confirmed in writing.
7. Advance Payments, Deposits & Security Deposits
Advance payments and accommodation deposits follow this policy unless different terms were expressly agreed in writing before payment. Refunds are calculated on accommodation amounts actually received.
Any agreed refundable security deposit is separate from cancellation charges and is governed by its disclosed deposit conditions.
8. Management-Initiated Cancellations
If Management cannot provide confirmed accommodation for reasons attributable to us, guests will be offered a full refund of the amount paid for unavailable accommodation or a mutually agreed alternative.
If a stay has begun, remedies for unavailable accommodation or materially defective services will be assessed in accordance with applicable law.
9. Refund Processing & Cancellation Requests
- Submit cancellation requests in writing through our official WhatsApp number or email.
- The time the written message reaches our designated channel, not the time it is read, determines the cancellation deadline.
- For eligible refunds, Management aims to initiate payment within seven business days after the amount is verified.
- For replacement-booking refunds, verification occurs after replacement payment is received and retained.
- Refunds are normally sent to the original payer using the original payment channel, subject to reasonable verification and any agreed alternative.
10. Third-Party Booking Platforms
Airbnb, Booking.com, and other third-party reservations are subject to the refund and payment terms applicable on those platforms. Use the relevant platform procedure where required.
11. Mandatory Legal Rights
Nothing in this policy excludes any cancellation, refund, or other remedy to which a guest is legally entitled under applicable law.
12. Acceptance
Guests must review and accept this policy before a direct booking is confirmed or payment is made. Exceptions must be expressly agreed in writing by Management.
Contact: WhatsApp +92 346 2885409 | Email hotelapartmentskarachi@gmail.com
Address: Dascon Tower 1, Precinct 9, Bahria Town, Karachi, Pakistan