Hotel Apartments Karachi
Privacy Policy
We respect guest privacy and take reasonable steps to protect personal information collected during the reservation, identification, security, and legal guest-registration process.
1. Information We Collect
Depending on the booking and applicable requirements, information may include:
- Guest names, phone numbers, and contact details.
- CNIC or passport information and copies; visa or immigration information where applicable.
- Booking dates, apartment details, guest numbers, and occupancy information.
- Payment confirmations and transaction records.
- Marriage documentation where requested under the disclosed building policy.
- Messages and records concerning bookings, guest services, complaints, and disputes.
2. Why We Use Guest Information
- Process and manage bookings and payments.
- Verify identities and comply with lawful guest-registration requirements.
- Register guests through the Sindh Police Hotel Eye Management System.
- Meet applicable building security requirements.
- Maintain operational, financial, and security records.
- Resolve complaints, investigate incidents, or respond to lawful claims.
3. Hotel Eye Sindh Registration
Prescribed guest information is submitted to relevant authorities through the Sindh Police Hotel Eye Management System or another legally authorised reporting process, as required by the Sindh Information of Temporary Residents Act, 2015 and applicable procedures.
Guests are required to provide information legally necessary for identification and registration.
4. Sharing of Information
We do not sell personal information. Information may be shared, to the extent reasonably needed or legally required, with authorised staff, law enforcement or government authorities, building security personnel with a legitimate need, and service providers supporting our operations.
5. Data Security & Retention
We take reasonable technical and organisational steps to reduce unauthorised access, loss, disclosure, and misuse. Identification and marriage documents are accessible only to authorised personnel with a legitimate operational need.
We retain records for as long as reasonably needed for lawful operational, regulatory, accounting, security, and dispute-resolution purposes, and arrange secure deletion when retention is no longer necessary. A specific retention period may be set according to applicable record-keeping rules and operational requirements.
6. WhatsApp & Third-Party Services
Our booking process may use WhatsApp, banking channels, online booking platforms, and government registration systems, each of which may have its own privacy practices. Guests should send identity documents only through official Management-confirmed channels.
7. Guest Privacy Enquiries
Guests can contact us to ask about personal information we hold or request correction or deletion, subject to applicable legal and record-retention requirements.
Contact: WhatsApp +92 346 2885409 | Email hotelapartmentskarachi@gmail.com
Address: Dascon Tower 1, Precinct 9, Bahria Town, Karachi, Pakistan